Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

In recent years, customer service has changed significantly. A lot of businesses have started to streamline their customer ...

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

Utility Week Intelligence’s recent roundtable with our partner EXL explored the impact of AI and data on contact centres and the customer experience. Here’s what we learnt.

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

Artificial intelligence is fundamentally reshaping what it means to be an employee. Unlike the internet and software revolutions that changed how we work, AI is redefining why we work. Workers are ...