Stand out from the crowd with these ChatGPT prompts to win more customers. Stop competing on everyone else's terms and create ...

Connected AI can help you "listen" to the voice and behavior of your customers, your competitors customers and your team.

A new CEO took the reins at Kohl’s this month, hoping to reverse a long losing streak at America’s largest department store chain. But after years of declining sales, a sharp drop in stock value and ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

American Express Co. saw an acceleration in spending growth by its card members during the fourth quarter, as travel and ...

Go the extra mile by offering customer service that is second to none. As a small business, you have the advantage of being ...

When developing an e-commerce website to sell products to other businesses (B2B), your goal shouldn't be that different from ...

Costco has officially confirmed a month-long rumor about a change coming to its food courts. Here's what to know.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Adopt an organization today, and it will require the organization to leave all its comfort zones behind and depend on digital tools for maximizing efficiencies, streamlining operations, or creating ...

Think of it as a chance to enter your favorite Finger Lakes Coffee Roasters, knowing that every sip feels like the most adventurous of days. While large chains like Starbucks have successfully used ...