The Cabinet Office and the Improvement and Development Agency are urging public bodies to identify ‘avoidable contact’ with customers. National Indicator 14 is one of the 198 indicators against which ...

Two new reports show that local authorities are transforming themselves in an effort to bring about step changes in efficiency and the services they offer. The reports, “Modern public services: ...

Publication of a report on performance incentive schemes is the first step in seeking to create a performance culture in the Civil Service. The study team was led by John Makinson, Group Finance ...

Multi-agency working is an effective, challenging way of supporting children and families with additional needs and securing real improvements in their life outcomes. The Change for Children programme ...

A pilot project is trialing an information link between NHS Direct, the phone in health helpline, and GP practices within the area of the trial. If the project is successful and rolled out nationally ...

Children’s services are changing with the move from dealing with children as individuals to looking at the child’s living situation as a whole. By reviewing the wider family dynamics and context it is ...

Local government must take a leading role to generate solutions that blend new and old buildings to create sustainable mixed communities. This is the key message from the New Local Government Network ...

This guidance explains how third sector organizations and the roles they play will be incorporated into the new local performance framework. It also describes how the third sector contribution to ...

Community-based early intervention and prevention programmes aim to tackle future social problems. Their development has become an important part of government’s approach to community capacity ...

There is a warning today that Government plans to use community matrons as a way to keep older people out of hospital may be based on misleading data. The warning, published in the British Medical ...

The authors provide a new governance framework for using valuable tools of community improvement, especially performance measurement and citizen engagement, to empower communities to achieve the ...