A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Around 800,000 years ago one of our distant ancestors banged two rocks together and created a fire at a cave entrance ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

This makes for a much more engaging and human-like interaction. These AI bots, aside from emotion recognition, learn over time. It improves its accuracy in detecting emotions and responds better with ...

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

I am of the opinion that AI can already do all of the jobs that we, as humans, do,” Sebastian Siemiatkowski said.

Backed by leading tech firms, the plan seeks to drive business growth and innovation across sectors, as the finance industry ...

AI agents are being trained to detect and respond to human emotions using natural language processing (NLP), voice analysis ...

In drayage, trucking companies, brokers, freight forwarders, and beneficial cargo owners (BCOs) coordinate container shipping ...