A new study reveals that AI-assisted customer service agents work faster and more efficiently, with the biggest gains seen ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

How does our interaction with technology influence our interactions with other people? Does it make us more or less ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

I am of the opinion that AI can already do all of the jobs that we, as humans, do,” Sebastian Siemiatkowski said.

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...