Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Learn how AI simplifies market research, offering fast, cost-effective insights. Perfect for businesses seeking smarter, ...

Customer data analysis is an essential exercise for professionals regardless of what stage of business they are in—whether one-man bands as freelancers or managing up to 500 employees.

By placing a precise focus on data capture and analysis, Blueshift is capable ... Vijay Chittoor: In the past, customer engagement involved segmenting customers by demographic attributes or ...

In a groundbreaking research paper published in the International Journal of Scientific Research in Computer Science, ...

With Chatmeter’s new Review Generation tool, multi-location brands can build credibility by driving three times more customer reviews in half the time. Customizable email, SMS and QR code templates ...

ServiceNow hopes to use Cuein’s technology for providing data analysis and insights from AI-native conversations to reinforce ...

ServiceNow accelerates agentic AI roadmap with acquisition of AI native conversation data analysis platform Cuein ...