The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity ...

By crafting a narrative that highlights your brand's purpose and values as well as the customer's journey, you can forge ...

Fashion and homeware digital retail platform N Brown Group has promoted Clare Empson to the newly created role of chief ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Understanding the customer journey is essential for businesses looking to boost engagement and build loyalty. However, achieving a cohesive view is increasingly challenging, with customer ...

Generative AI affords enterprises new capabilities to enhance value creation along the customer journey across sectors. Multi-modal content generation enables exciting ways to interact and engage with ...

Journey's approach goes beyond mere data collection ... it is redefining the landscape of B2B customer interactions. Over the past decade, the B2B sector has witnessed a shift in customer ...

Celebrus has announced that it has joined the Braze ALLOYS partner program as a technology partner. Celebrus will combine its leading first-party digital ...

Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...