or instantly identify and recognize pain points—and both are critical to being agile and aligning with the constantly developing needs of its customer base. So, how do businesses achieve that ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014 ... Excerpts from a conversation with Tamaki follow. “We map out a taxpayer’s journey with a particular tax ...

The importance of insights into customer journey and how to use them to improve business strategy are examined in this ...

Map out the entire customer journey ... Start by auditing your customer journey today, prioritizing pain points and investing in partnerships that help you scale CX as you grow.