A customer journey map, also referred to as a service blueprint ... It enables businesses to: Record how customers experience business processes and pinpoint areas for improvement.
A future state map shows the desired customer journey, based on your vision and goals. It illustrates the ideal steps, channels, actions, and emotions that you want your customers to experience ...
Whether you're heading across town or across states this week, that trip will go better if you let Google Maps be your copilot. Whether you're having trouble finding your hotel or you need to ...