A couple claim their wedding anniversary was ruined when their On The Beach holiday looked more like 'Syria or Beirut' than a four-star hotel.

Before the pandemic, The Watson Hotel was a “Hell’s Kitchen secret” with its large rooftop swimming pool. Photo supplied Currently, there are 2,445 temporary shelter beds in Hell’s Kitchen.

"We were supposed to be staying in one of the beachside, ocean-view chalets ... We weren't happy with the hotel at all. It was a holiday from hell. "Out of all the holidays we've been on, I ...