They are equipped with the correct tools so they can access and repair the appliance in the minimum amount of time. For example one of the criteria for an independent repairer is to have an Esam tool.

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work ... But on its site, Sears says it offers an unambiguous guarantee: “If we can’t fix it, we’ll ...

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn't work. Does she still have ...