What if your equipment could predict failures before they happen? AI is making this future a reality for the field service ...

How can we fully embrace AI’s transformative potential without losing the authenticity, empathy, and trust that consumers ...

In this modern age, Chetan Manda, a customer experience technology expert, explores the transformative potential of AI-human collaboration in customer service. His work highlights how strategic ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

The company said it has been using Anthropic's Claude AI model, through Amazon's Bedrock generative AI platform, which has ...

the latest AI agents show signs of eclipsing their human counterparts. One of our platform’s clients found their AI customer service agent could handle the workload of ten full-time employees.

This makes for a much more engaging and human-like interaction. These AI bots, aside from emotion recognition, learn over time. It improves its accuracy in detecting emotions and responds better with ...

Around 800,000 years ago one of our distant ancestors banged two rocks together and created a fire at a cave entrance ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...