How does our interaction with technology influence our interactions with other people? Does it make us more or less ...

Small businesses can finally develop AI solutions, humans are important, agents are the buzzword and can anyone actually ...

A new study reveals that AI-assisted customer service agents work faster and more efficiently, with the biggest gains seen ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

AI agents are being trained to detect and respond to human emotions using natural language processing (NLP), voice analysis ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

I am of the opinion that AI can already do all of the jobs that we, as humans, do,” Sebastian Siemiatkowski said.

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.