The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity ...

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer as part of the UK clothing and footwear digital retailer’s focus on enhancing customer experience.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Fashion and homeware digital retail platform N Brown Group has promoted Clare Empson to the newly created role of chief customer operations officer, as it seeks to elevate its customer experience.

Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs ...

Headquartered in Riyadh, neoleap is a Saudi fintech company that provides a suite of digital solutions for business needs.

The seeds of Silk & Snow were planted in Chow's early life. As the child of immigrant parents—his mother a seamstress and his ...

N Brown Group has promoted Clare Empson to the newly created role of chief customer operations officer, in a bid to elevate its customer experience.