Source: lookaheadstayahead.com In order to help entrepreneurs think about their customers’ experiences in a different light, we recommend what’s called “customer experience journey mapping ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Introduction to customer journey maps. Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Marketers often imagine an ideal customer experience—predictable, seamless, and linear.But in today’s interconnected world, ...

Traditionally we might think of that interaction as a singular “recruitment phase.” If we use the journey mapping model, we break it out into multiple phases. This is how we make a usable customer ...