For small businesses that are new to customer relationship management (CRM), Bigin by Zoho focuses on essential features and ...

Marketing automation platforms offer some common core capabilities, but vendors are looking to differentiate their offerings ...

Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX), is debuting Talkdesk AI Agents for Retail, providing agentic AI capabilities that bring autonomous, ...

Learn how to build a no-code AI agent for calls & WhatsApp to automate customer service, save time, and improve satisfaction.

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer journey mapping emerged as a way to visualize the steps ...

While it has become increasingly common and necessary for a business to have both a brick-and-mortar location and an online store, delivering a high-quality customer experience requires unifying ...

Google Maps is one of the best (and most-used ... What's even more interesting is that Google has a template for collaborative travel, but the feature was buried in Waze. Waze Carpool, a feature ...

Here is a template to help you maximize your investment in such people. Usually, but not always, experienced people leave a job because they are not growing in their experience. Yet many firms hire ...