Data accuracy is also critical in retail systems of record, as distributed environments face challenges like replication ...

Compromised data includes social security and passport numbers, raising identity theft concerns. Bank of America offers identity protection service in wake of the data compromise to mitigate risks ...

Someone recently asked me to edit her dating profile. I told her I was the last person on earth she should be asking because I have never been an online dater and would probably be terrible at it.

Philippe Clement was wanting his Rangers team to be brave and to believe that they weren’t underdogs against Man Utd. Looked rusty dealing with corners and set-pieces with Man Utd throwing in-swingers ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

The Income Protection Task Force (IPTF) alongside technology platform Iress have released its final report in its Profile of an IP Customer series. The series, which COVER partnered with the IPTF do ...

For example, instead of relying on a human operator to manually direct incoming calls ... Agents also don’t need to trawl through different systems to view customer data, as they can access entire ...

For example, if overall revenue is down, a company may want to look at customer conversion or satisfaction rates in specific departments. If a company chooses to dig even deeper, it may engage ...

For example, offering your customers omnichannel customer service means they can reach out to you through whatever channel suits them best—whether it’s live chat, social media, in-app messaging, phone ...

Those who work, train and learn within the healthcare system have the right to be safe and feel supported at work. Organisations across the healthcare system need to work together and individually to ...