What if we thought about employees like customers? Businesses are familiar with the concept of customer journey management – mapping out every touchpoint to optimise customer satisfaction. But what if ...

You need email automation to come to your rescue. So, if you're ready to take your customer engagement to the next level, here is the Table of Contents you should check out. Customer journey mapping ...

I spoke to human resources and workplace experts for this article to find out how small businesses ... Personalizing the Employee Journey Is the Key to Navigating a Multigenerational Workforce ...

Journey to the Savage Planet is an upbeat first-person adventure game set in a bright and colorful alien world filled with weird and wonderful creatures. As an employee of Kindred Aerospace ...

Traditionally we might think of that interaction as a singular “recruitment phase.” If we use the journey mapping model, we break it out into multiple phases. This is how we make a usable customer ...

Morgan Holcomb, who began her recovery journey two years ago ... “A lot of what I do is to give out Narcan and Fentanyl test strips while working with the syringe service program and needle ...

For 16 years, the Buffalo National River has denied explorers access to Arkansas’s longest cave and hundreds of others. Some ...

Service design agencies bring an outside-in perspective and help companies think creatively about improving customer and employee experiences. Their fresh perspective spurs ... Research techniques may ...

Effective at the close of business Monday, Journey’s End Refugee Services will lay off 21 of its 124 employees ... Myron Glick called out a “series of executive orders” that threaten ...