What if we thought about employees like customers? Businesses are familiar with the concept of customer journey management – mapping out every touchpoint to optimise customer satisfaction. But what if ...

What is Employee Journey Mapping, and why does it matter? Unlike the traditional employee lifecycle, which is often linear, the employee journey focuses on the individual experience—from ...

So, if you're ready to take your customer engagement to the next level, here is the Table of Contents you should check out. Customer journey mapping is a technique businesses use to visualize and ...

Traditionally we might think of that interaction as a singular “recruitment phase.” If we use the journey mapping model, we break it out into multiple phases. This is how we make a usable customer ...

Personalizing the Employee Journey Is the Key to Navigating a Multigenerational Workforce In today’s diverse workplace, multiple generations—baby boomers, Gen X, millennials, and Gen Z—work ...

HR can play a pivotal role in personalizing the employee journey to cater to each generation’s preferences and expectations. For baby boomers, who value stability and face-to-face communication ...

Effective retirement date (day after your last day on the payroll) Your last day at work (last day on the payroll) Add your person number Sign and date the memo Make a copy for your records Submit ...

Morgan Holcomb, who began her recovery journey two years ago, serves the population suffering from substance use disorders by helping them stay healthy until they succeed at sobriety. “People ...

In 1994, after years of painstaking research mapping genetic markers ... and ultimately prevent devastating diseases over time. The journey continues, fuelled by those committed to expanding ...