A customer journey map is a visualization tool showing how someone engages with your product. A process map visualizes all ...

For example, having a service desk with limited hours but a sales process that is available 24/7 may leave some customers frustrated with their interactions with you. That might be something the ...

To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer journey mapping emerged as a way to visualize the steps customers take when interacting with the brand ...

Traditionally we might think of that interaction as a singular “recruitment phase.” If we use the journey mapping model, we break it out into multiple phases. This is how we make a usable customer ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.