Custom ticket views help you filter tickets based on multiple criteria. Ticket rules allow you to easily assign tickets, set categories, due dates, and priorities. Just enter the condition that will trigger the rule and the action will take place.

The Spiceworks Cloud Help Desk is a stand-alone help desk for teams who need professional and easy-to-use issue management, available anywhere, hosted for free by Spiceworks.

Just click the New Ticket button at the top right to ticket on the fly. Then, just work your tickets via email or hop into the help desk, where you’ll find: Public Response: Respond directly to users and generate notification emails. Internal Note: Make internal-only notes for you and your team.

2019年12月4日 · I am wanting to create a new ticketing system using Spiceworks. Is it as easy as just downloading the software and creating an account or is there something else I should know?

Good news: Spiceworks comes to the rescue with a Help Desk tool that provides a single place for you to manage all your tasks via tickets. Keep your users informed on tickets they’ve submitted. Identify common issues that are popping up on a consistent basis. Document your work for reference in the future.

2017年3月2日 · Turns out you can cobble together a fairly advanced configuration to get a scheduled task to copy an email template file to your SMTP server on the appropriate interval to generate the desired tickets with checklists. From there you can manage the tickets and their checklists as a standard Spiceworks ticket.

2022年9月26日 · Manage your Spiceworks Cloud Help Desk - Anywhere.Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and...

2022年5月12日 · The setup is documented here https://community.spiceworks.com/support/help-desk-cloud-edition/start. You will end up with a link like https://yourname.on.spicworks.com where yourname is your company or whatever you want to be known as

You can set up ticket monitors to let you know when tickets have been unassigned for too long, past due, approaching their due date, or a number of other triggers. You can add monitors by selecting Monitors & Alerts from each Organization on your Settings page.

2024年10月2日 · Spiceworks is a free IT ticketing software offering essential features for IT departments. While lacking advanced functionalities, it's praised for its straightforward setup, clean interface, and additional tools like reports and knowledge base support. Rated 4.3/5.