Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition.

If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps.

Learn how to sign into your PC with Windows Hello using a PIN, facial recognition, or fingerprint.

If you're having troubles to sign in with Windows Hello, review the Windows Hello common issues and troubleshooting tips.

Windows troubleshooters. Get Help has troubleshooters, or diagnostic tests, that can check your system configuration for anything that might be causing issues using your devices. Here's a few of the more common ones. Select any headline, and it will open to display more info:

Windows Hello is a fast, secure, way to sign in to your Microsoft Windows device, and facial recognition makes it even easier. An important part of making it secure is that facial recognition needs to be confident that the face it's seeing in the camera is …

If you're still having camera problems, try restoring or resetting your Surface. To find out how, see Restore or reset Surface for Windows. Need more help? There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you.

If you get an error code while downloading and installing Windows updates, the Update Troubleshooter can help resolve the problem. Select Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters. Next, under Get up and running, select Windows Update > Run the troubleshooter.

Select the type of troubleshooting you want to do, then select Run the troubleshooter. Allow the troubleshooter to run and then answer any questions on the screen. If you see a message that no changes or updates were necessary, and are still having issues, you can try recovery options.

This article provides a step-by-step guide to help you troubleshoot and resolve camera problems effectively. Run the Windows camera troubleshooter If you are using a Windows 10 device, start by running the automated camera troubleshooter in the Get Help app.