Scams happen when criminals deceive people to steal their money or personal details. There are things you can do to stay protected.

The ACCC is Australia's competition regulator and national consumer law champion. We promote competition and fair trading and regulate national infrastructure to make markets work for …

Contacting a business about consumer rights and guarantees When you have a consumer rights and guarantees problem the first step is to contact the business. We have the following tips for …

Warranties are extra promises that a business makes about the quality of a product or how it will fix any problems with a product or service.

Several agencies provide advice, dispute resolution and small claims legal services. There are other regulators and government agencies that can provide information and assistance on …

The Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority. We enforce the Competition and Consumer Act 2010 and …

You can contact us to report where a business is doing something it shouldn't, to help us understand what market issues are causing the most harm.

Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these …

Breaches of the Competition and Consumer Act 2010 and the Australian Consumer Law attract fines and pecuniary penalties. Some breaches are civil and can result in monetary penalties. …

Businesses must fix minor problems with products or services by at least giving a free repair. When consumers buy products or services that have a major problem they have certain rights.