Business is a funny thing: and that’s what makes it both treacherous & exciting. The minute you think you have something figured out, it changes. Consider the changes over the past 4 decades: from process efficient, to customer focused to platform based. 1. The process era was dominated by the McDonald model of business: get it done as consistently and as quickly as possible. 2. The customer era was dominated by the quest for customer experience and service. Here, an interplay between technology
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Business is a funny thing: and that’s what makes it both treacherous & exciting. The minute you think you have something figured out, it changes. Consider the changes
Vusi Thembekwayo. Vusi Thembekwayo · Original audio. Business is a funny thing: and that’s what makes it both treacherous & exciting. The minute you think you have something figured out, it changes. Consider the changes over the past 4 decades: from process efficient, to customer focused to platform based. 1. The process era was dominated by ...
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